Pricing
Two things decide your plan.
How many answers are included, and which model tiers you can use. Everything else is a limit listed further down, not a reason to move up. Two axes is what anyone can hold in their head, and we would rather sell you the right rung than a feature matrix.
| Plan |
Free Free |
Starter $19 a month |
Growth $49 a month |
Pro $99 a month |
Business $249 a month |
Above that Talk to us |
|---|---|---|---|---|---|---|
| Answers included, in credits | 200 a month | 2,000 a month | 5,000 a month | 10,000 a month | 25,000 a month | Whatever you need |
| Model tiers you can use | Basic | Basic and medium | Basic, medium and advanced | Basic, medium and advanced | Basic, medium and advanced | All three |
| Sign up | Start free | Start free trial | Start free trial | Start free trial | Start free trial | Contact us |
The two shaded rows are what you are choosing between. The rest is reference.
Plan limits, for reference
| Limit | Free | Starter | Growth | Pro | Business |
|---|---|---|---|---|---|
| Bots | 1 | 2 | 5 | 10 | 50 |
| Widgets | 1 | 2 | 5 | 10 | 50 |
| Verified domains | 1 | 3 | 10 | 25 | 100 |
| Entries | 200 | 1,000 | 5,000 | 20,000 | 100,000 |
| Sources | 1 | 3 | 10 | 25 | 100 |
| Pages per crawl | 50 | 200 | 500 | 1,000 | 2,000 |
| Shortest sync interval | 7 days | 1 day | 1 day | 6 hours | 1 hour |
| Connected APIs | - | - | 2 | 5 | 20 |
| Channels | 1 | 1 | 2 | 4 | 8 |
| Replay credits | 50 a month | 200 a month | 500 a month | 1,000 a month | 2,500 a month |
| Daily spend cap | 13 credits | 133 credits | 333 credits | 666 credits | 1,666 credits |
| Webhook routing | - | - | - | Yes | Yes |
| Ask badge removed | - | - | - | Yes | Yes |
| Custom domain | - | - | - | Yes | Yes |
| Staff accounts | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
The free plan is limited by capacity, not by capability
Every feature works on the free plan: states, cases, the inbox, email routing, replay, versions, analytics. 200 credits a month, the basic model, and an Ask badge on the widget that cannot be removed.
That is deliberate. A free user who never gets notified never opens the inbox, and a free tier that hides the inbox behind a paywall has just demonstrated a commodity chatbot. You should upgrade because you ran out of volume, not to unlock a screen.
One setup step that belongs only here: outbound email needs a verified domain. Cases appear in your inbox immediately either way; email routing starts working once your widget's domain is verified.
You are billed per answer
Not per conversation, not per visitor message. If somebody fires off three short lines in a row and the bot replies once, that is one answer. A long conversation where the bot answers eight times is eight.
Behind-the-scenes work is absorbed. An answer that had to search your content and call your API three times is still one answer, and you will not find a line item for retrieval or tool calls anywhere.
Model tiers are answer weights, not a second meter
One meter, in credits. What changes is how many credits an answer costs, depending on which tier produced it:
1 credit per answer
Basic
The default, and where most questions belong. Fast, and cheap enough that you stop thinking about it.
3 credits per answer
Medium
For questions that need to hold several things at once - comparing options, reading a long policy back to somebody.
16 credits per answer
Advanced
The expensive one, and priced honestly at that. Worth it where a wrong answer costs you a customer; not worth it for opening hours.
In practice: leave routine questions on basic and reserve the top tier for the ones that actually need it. A per-plan estimator is coming; for now, 200 basic answers is what the free plan gets you.
When the usage is gone, the bot stops
This is a feature, not a failure mode. There is no overage and no surprise bill. Warnings arrive at 80% and 95%; at 100% the bot tells visitors it cannot answer right now, their questions are still recorded as cases, and a top-up restores service immediately. Top-ups roll over.
What we never charge for
- Staff accounts. There is no per-seat pricing. One flat price per workspace, as many people reading the inbox as you like - more of them is the point.
- Cases and inbox usage. Not metered at all, on any plan.
- Outcomes. States, resolutions and analytics are reported and never billed. The price does not go up when the bot works better.
Questions people actually ask
What happens when I hit the limit?
The bot stops answering and says so. Visitors' questions still land in your inbox as cases, so you can see exactly who you turned away. Top up and it resumes at once.
What happens if I downgrade?
The change applies from the next period, and the credits you have already been granted for the period in progress stay yours. Nothing is deleted for being over a limit on the smaller plan; you just cannot add more of it.
Do you train on my data?
We do not build models, so there is nothing here for us to train. Answers are produced by third-party providers reached through an aggregation service, and what those providers do is governed by their own terms, which is why we publish the full set rather than making a blanket claim on their behalf. The sub-processor annex lists every one, with purpose and location.
Where is my data processed?
Your workspace's own data sits with us. Answers are produced by the provider set in the annex, and the aggregation service picks per request, so the honest answer today is "one of the providers on that list". Pinned regional processing is being built and will become a plan feature when it is verified end to end - not before, and you will not see the claim here until then. The longer version is on the security page.
Can I export everything?
Yes - the whole workspace, as a downloadable file, whenever you like. Deletion is separate and reaches the derived data too.
Do I need a card to start?
No. The free plan needs an email address and nothing else.